LYFT RIDES IN CANADA - A RANT
Sorry for the loud title.
This is now the 5th+ time I have booked with lyft in the Toronto and Guelph areas and have watched the drivers either cancel multiple times or drive in the completely wrong direction, increasing the pick up time. PLEASE JUST DONT ACCEPT THE RIDE IF YOU ARE NOT COMING.
I just find it so unacceptable from this massive corporation that they continuously allow drivers to do this. I understand a cancellation right away, but not after as a customer I wait for 5-15 minutes. We should be compensated for wasting our lives, lol!
For example, tonight the driver drove at least 10 minutes the other way (probably using another app to pick someone else up), screwing me and my friends. It’s just ridiculous. I understand lyft is cheaper than uber, but the service is just absolutely horrendous majority of the time.
Worst of all I received this message after complaining to support about this:
“Thank you so much for reaching out, and for your continued patience with us. We're really sorry to hear that you've been dealing with drivers not meeting the estimated arrival time. We do value you as a frequent rider, and it is disappointing to hear that this is a consistent issue. Likewise, we can only imagine how frustrating and stressful that's been, especially if it's affected your plans or made you late.
You deserve a reliable experience every time you request a ride, and we understand why repeated delays would make it hard to trust that the next ride will go smoothly.
We've documented your feedback about this driver that way not driving towards location as well. We know why you would have concerns about the driver completing rides on another app. Thank you for sharing this vital information, we use it to drive continual improvements to our platform, and empower drivers with information on how to improve their service. You will never be paired with them again.
After this full review, we're unable to provide any compensation for this ride. Our refund decisions incorporate multiple factors that our system evaluates to ensure fairness across all riders on the platform. We know that's frustrating to hear, especially when you feel strongly about the experience you had, and we hope this never happens again. If you need anything else, please let us know.”
Lyft, please fix your sh*t.
LYFT DOES NOT CARE ABOUT ITS CUSTOMERS, i mean if that wasn’t obvious before.
Lyft, please feel free to contact me to discuss this if you see this post!