u/splitsleeve

Customer service just informed me that they cannot provide spare parts at all??

I purchased a set of string lights, permenantly installed them, realized I only need one length instead of two since they're brighter than I expected. Now there's no way to purchase a second power adapter to power the second strand somewhere?

"I am sorry, but we do not sell individual control boxes or power adapters separately for our products. All items are sold as a complete set, and spare parts are not available for separate purchase. I apologize for any inconvenience this may cause. "

I was ready to cover my home in these lights, but no chance if I can't replace parts.

Does anyone know of a company that makes a similar product that supports their own products?

Does anyone have experience with Control Point?

Or what systems do you recommend for expendable tooling and for organizing fixture locations (virtual cabinets)?

I've had a matrix system and it was okay, but was clunky as hell to set up.