r/Govee

Customer service just informed me that they cannot provide spare parts at all??

I purchased a set of string lights, permenantly installed them, realized I only need one length instead of two since they're brighter than I expected. Now there's no way to purchase a second power adapter to power the second strand somewhere?

"I am sorry, but we do not sell individual control boxes or power adapters separately for our products. All items are sold as a complete set, and spare parts are not available for separate purchase. I apologize for any inconvenience this may cause. "

I was ready to cover my home in these lights, but no chance if I can't replace parts.

Does anyone know of a company that makes a similar product that supports their own products?

Installed outdoor pro lights last year but didn’t have enough for one peak on the house. Got an extra pro string and used a Asahom t-splitter with the 10 ft extension that came with the set. The original set works fine with the splitter but the new string flashes and only 6 of the 10 light up. If I set the Asahom app to 16 lights, they all light up but still flashing. Any suggestions on how to fix?

Really disappointed with my Govee TV Backlight 3 Lite

Honestly, I’m really disappointed with the results. I can barely see the lights behind my TV during the day—it’s almost impossible to tell they’re even on.

I calibrated the camera successfully, and the color matching seems to work as intended, but the brightness is really underwhelming. I’m guessing the lights will be more noticeable at night when the house is completely dark.

I’ll wait until tonight to see how they look, but honestly, if I could return them to Govee right now, I would. So far, this has been a very disappointing experience.