888 lied about sending my money next day, froze my account ($10k) instead, now im in debt
3 weeks ago I made a $3k withdrawal.
1 week later I asked where my money was. They said it hadn’t been a full work week yet. I asked if I was getting it tomorrow, and they replied “yes, that is correct.”
Next day I booked a dentist appointment I had been putting off for a while.
A week later (2 weeks after the withdrawal and a week after they confirmed I’d get it the next day), the money still hadn’t arrived. I had to borrow money for the dentist.
I contacted 888 again and they told me that they would appreciate if i was patient. I replied that I can’t — I’m now in debt because of them.
My mistake — those vultures immediately saw it as an opportunity. The agent got excited and switched the topic from my withdrawal to my supposed “gambling problem” just because I mentioned debt. They asked how comfortable I am with my gambling expenses. I told them i am 100% comfortable (I only play poker and I’m very profitable).
Next message was — please check your email — and I got kicked out of the client. When I tried to log back in (my account has $7k in it), it said my account has been temporarily disabled and to check my email. They literally don’t interpret money in my account as mine - otherwise they would not ban me for having debt.
Next day i log in cashier which asked me to send my ID (for 3rd time past year), which I did. It’s now been a week with zero communication. No $3k withdrawal, no email, no updates, no ID approval — nothing. I’m completely locked out. I can’t contact support, can’t play, and can’t withdraw my remaining $7k. All I can do is endlessly spam my ID documents into a black hole. This isn’t poor support anymore. This is predatory bullshit that treats customers like trash, this is scam. They lied about sending my money, used my complaint against me, and now they’re holding my funds hostage while pretending I don’t exist. I also have a $109 ticket that is about to expire.
TL;DR: 888 confirmed next-day $3k withdrawal → never sent it → disabled my account with $7k inside after I complained → ghosting me for a week.
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888, I demand the following within 48 hours:
- Processing my $3,000 withdrawal.
- Restoration of my account access.
- Ability to withdraw the remaining balance in my account.
If this is not resolved by Wednesday 18:00 UTC, I will treat this as a deliberate bad-faith withholding of my funds and will escalate it publicly:
- Detailed posts on major poker communities (Reddit r/poker, r/gambling, r/scams, 2+2, etc.)
- Contacting influencers to maximize Social media and news site exposure
- Formal complaint to the MGA