u/stxrryceiling

I sent a zendesk ticket asking about when they think work orders and payments will start being sent out (for reference, i started on project 1.5 mid june.)
they got back to me today and said they already issued a work order for me last week and then one today, but i have no history of that in my tipalti and never got any emails saying payment submitted. is this normal? I used to get emails telling me of work orders in the past.