Are our concerns justified? [guest] [USA]
My family is staying in a beach house for the holiday weekend. The home has four bedrooms. One of the bedrooms includes a queen bed, a bunk bed, and a TV. My husband and I chose that room so our daughter could have her own bed and a TV to keep her entertained while the adults watched things that weren’t appropriate for her in the living room.
Unfortunately, the TV is broken, with black lines running across the screen. While it’s technically still watchable, our neurodivergent daughter refuses to watch it because the lines are too distracting. Honestly, I don’t blame her. When we first sat on the queen bed, it felt unusually soft and seemed to sink quite a bit, but we didn’t think much of it. Once my husband laid down, the mattress sank head first to the floor. We lifted it up and discovered that the bed frame supports are broken, leaving nothing to properly support the mattress.
There have been several other issues as well. The listing stated in two different places that charcoal for the grill would be provided, but there isn’t any. It also advertised board games, and none are in the house. The patio lights don’t work, so we weren’t able to enjoy dinner outside as planned because it became too dark to see.
Overall, the home is noticeably more run-down in person than it appears in the listing photos. It honestly feels like a bait and switch. Are we overreacting for feeling like we were taken advantage of? We paid just over $2,000 for our family to stay here for two nights, and the experience hasn’t matched what was advertised at all.
Update: After comparing the listing photos to the actual property, we realized the photos appear to be several years old and no longer accurately represent the home. Our bedroom is completely different from what was advertised. The bed has been replaced with a different one, and the ceiling fan shown in the listing are no longer there. The backyard has also changed significantly. What was pictured as an open field with a basketball court now includes an additional large building, and the basketball court has been relocated farther away. We also noticed that the grill has been moved underneath a covered wooden patio. This raised some concerns for us, as it appears to be very close to the wooden structure and adjacent seating area. Beyond the amount of heat and smoke it produces, we’re concerned this setup could pose a potential fire hazard. My husband and I decided to sleep on the bottom bunk and had a huge roach crawl all over our legs (the mattress is directly on the ground - we should have known better.) We’re disgusted at this point at the amount of money that’s been spent here. 😭