


Old ring disabled after I was told to gift it…
After getting notified that I needed a replacement ring due to battery issues, I was told to gift my ring to a relative or keep it. A month later, the relative let me know that the ring was disabled, and support can’t help me at all. It seems ridiculous that they are getting a free source of income from the other persons subscription, and are potentially getting another customer (if they upgrade), but choose to brick the ring. It’s also crazy that support seems to flat out lie about replacements. Has anyone else had this happen?
edit: i have been talking to support for > an hour. here is the latest:
“I understand why you're concerned. You received conflicting guidance, and I'm sorry for that.
What I can confirm is:
When a warranty replacement is issued, the original Oura Ring may be disabled as part of the replacement process.
If it's disabled, it can't be paired with the Oura App or collect new data.
For warranty-related disablement, we're not able to re-enable it.”
I am waiting for an email from a supervisor.