Intermittent Packet Loss up to 20%
I am getting packet loss when connected straight into the modem, which has been consistently averaging around 15% sometimes especially during peak hours in the evening. I have had 3 technicians come out already. The 2nd technician ended up moving the modem from my office directly to the garage to connect directly to the node next to my house. As a result, the 2nd and 3rd technician both have confirmed that the node next to my house is experiencing packet loss often and intermittently at times. I have noted this to happen the worst during peak times from 7pm to 10pm on weekdays. They told me that maintenance is supposed to come out to service the node at some point, but no ETA was provided. Is there any way to escalate this issue internally?