E7 Pro Review
Disclaimer
Full transparency - I was offered some cashback by u/Ramzes888 to post an honest review, good or bad.
Setup Process
Took 2 people about 3 hours to build 2 desks. The instructions could definitely be clearer in a few spots, but we got there in the end.
The Good
Can't fault the actual performance. It's super smooth, doesn't wobble, and the 160cm size offers great desktop real estate. The legs feel solid and heavy-duty.
The Not So Good
One tabletop arrived damaged with a crack running front-to-back and a chipped side. (Also worth noting: the tabletop color is a lot darker than it looks in the photos online - last photo is what they had on their website, which is what i was expecting, a mid-tone wood rather than a really dark wood)
Customer service initially wanted me to mail the damaged top back for an exchange. I asked if they could arrange collection since disposing of a huge slab of wood isn't convenient on my end, and I had already set up my desktop, but they declined.
As compensation, I asked for their CPU mount instead, which was out of stock until September. A couple of days later, I measured our PC, realised the mount wouldn't fit, and immediately emailed to cancel the preorder. The very next day, they replied saying it had already been delivered, and it did, completely out of nowhere with zero dispatch warning.
Since the box was unopened, I emailed asking for a return label. They refused and instructed me to just "dispose of it" twice. In the end, they just gave me a $50 refund to wrap things up.
Final Thoughts
The desk itself is solid, but the customer support logic is baffling. The holder is sitting in my cupboard unopened, a completely wasteful outcome instead of taking a perfect product back to resell. If anyone in Australia would like a free CH4 CPU holder, just pay for shipping and I’ll gladly send it to you!
Specs
Desktop Material: Rubberwood
Desktop Size: 160×80×2.5cm
Desktop Color: Natural Walnut