BUYER BEWARE falsely advertised folding walking pad Fold X
I ordered the 180° Foldable Walking Pad (Fold X) on 9/20/26 because 1) it is foldable and 2) it is advertised as 40 lbs on the website. However, when I received the package, the net weight on the package lists as 47.84 lbs and the model on the package is WP01B-FD. In addition, when you go to the Fold X page, the user manual links to a user manual for WP01B-FD which is the model I received.
I have sent 6 emails to Flexispot since 9/26/26, and I have received responses from Vince, Joan and Rohan; however, they keep asking for the same information again, and/or not directly addressing the lb discrepancy (it seems no one is actually reading prior encounters or doing a thorough investigation). I finally asked to speak to a supervisor and received a response from Joan today (I assume likely not a supervisor):
"Upon checking. the 40 lbs on the website refers to the FlexiSpot Fold X (a newer, lighter model). Your WP01B-FD is a different product and correctly lists 47.84 lbs on the box this is the accurate weight for your model. The weight discrepancy is likely because you're comparing your product to the Fold X page."
I am so frustrated. The Fold X is the EXACT product I ordered (I confirmed that "Fold X" is listed on my email order confirmation as well).
Has anyone had any similar experiences with this walking pad and Flexispot?