u/infinite0ne

I got the E7 Pro and splurged for the upgraded cable management system, and it’s all really nice. It’s a huge upgrade from the Amazon special I’ve been using for the past few years.

But I found out after getting it all together that the cable management tray leaves no space for my dual monitor arm to be clamped to the desk when it is open and hanging down.

I considered going with two separate arms mounted at either end, since the cable management isn’t full width. But I don’t love the idea, and am considering returning the cable management system and using the basic one that came with the desk. It sits a little further in and doesn’t need room to swing open.

I guess another option would be to try a grommet mount, but then I’m drilling a hole in the desk.

Anyway, I mostly wanted to post this as a heads up because I wasn’t able to figure this out before I bought it.

Our 2023 EUV Premiere, which is a few months and about 5,000 miles out of the 3 year / 36k mile warranty started intermittently showing the screen with camera and error icon when we put it in reverse. Took it to the dealer, they say it's a bad video processing module to the tune of $1,670 and change. Sucks, but whatever. I say go ahead and replace it.

A day later they come back and tell me they replaced/reprogrammed he video module, but had issues getting it to communicate properly with the radio/screen, and that will also need to be replaced. That will cost around $1000, but they will waive the $300 labor fee. But the part is not is stock there's no ETA for it.

They did say they weren't able to reproduce the camera error screen after replacing the module, and the camera worked 10/10 times for them, and that I may just see intermittent glitches with the radio.

That seemed to make sense, so I picked the car up, and the first time I put it in reverse, literally on the way home from the dealership, I got the same camera icon error screen. Now I'm pissed.

I'm mostly messaging with the service agent, so most of this is in writing. I express my skepticism that replacing the video module was necessary, since it didn't fix the issue at all. He talks to his technician who tells him GM service procedure requires him to replace the video module and the radio module (that isn't available for who knows how long), reprogram and retest before determining anything.

Since then the camera has worked about 50% of the time, and shown the error screen 50% of the time.

I feel like I'm being hosed here, and that I need to escalate the issue but I'm not sure how to proceed, besides just going up the chain to the service manager, and I don't feel confident that it will help. They can jus say whatever they want about what the issue is, since it's all computer hardware and software. And we're out of warranty, so nothing is covered.

Does anyone here have similar experience or advice?

Didn’t realize E7 Pro upgraded cable management doesn’t work with monitor arm clamps

2023 EUV Premiere back camera issue, dealer says part is of stock with no ETA