Spectrum Support via Apple Messages for Business?
Does Spectrum actually provide support via Apple's Messages for Business? The support website claims that they do, but the instructions provided are nonsense:
https://www.spectrum.net/contact-us/chat-us
The instructions say: "Start a new message. Enter Spectrum’s contact information: Type in Spectrum’s phone number or find “Spectrum” in your phone contacts."
That is not the way Messages for Business work. You can't type in a phone number or initiate it from your contacts. You have to press a badge/button on a website, or a Messages button in Maps or within an app:
https://support.apple.com/en-us/102053
I've searched Spectrum's Maps entries and the My Spectrum app and the Spectrum website, and there does not seem to be a link anywhere to initiate a Messages for Business chat.