Feels like extortion
I've been a Bluehost client for more than a decade. Today all my websites were blocked because some Malware scan had detected compromised files. I deleted the files, but the scanner keeps flaging the files that aren't there. When I hit up the Customer service chat, they try to sell me a protection plan.
This seems like a deliberate action, an attack to their own clientele.
They basically are asking for a ransom to provide a service I already pay..