r/BlueHost

Bluehost needs to step it up and do the right thing. Disha D’s, (Bluehost Escalated Support) last email to me indicated that they could not restore my domain name. The contact I spoke to before that email, asked if I would pay a redemption fee. I didn’t say yes or no. I said Bluehost CEO Leonora Palis and the top executives had to do what they thought was right for their customer.
I was initially told that I have an 80% chance of getting my domain name back. I could sleep that night. But the next mornings I had received an auto email just seconds after that customer service call. It stated that my issue had been resolved and asked me to do a survey. It was not resolved. It also asked me how I would rate Disha’s customer service. Hopefully this person that I never spoke with is working to resolve this serious matter.
I have been told my domain went to auction and then on the next call, I was told Bluehost had it. Had I told them that I would pay a redemption fee, would I have my domain name back in my possession?
Bluehost needs to escalate this and go above AI. Human eyes need to give me the courtesy of looking at the correspondence I had with customer service. Multiple times I was ask to renew Bluehost hosting. I called and told them that I did not want to renew hosting on their site. I specifically told them to keep the auto renew on my Br….com domain. I have had an up to date credit card on file for many years for these purposes.
Customer Service is so important in your business. Please treat me with respect and get my domain name.

I posted a week or so ago about the ridiculous amount of SPAM I was receiving to my domain email address.

Bluehost support did two things (in two separate interactions), created a DMARC record (not sure if that's the right phraseology) and updated the SPAM filter setting "Calculated Spam Score Settings". Its definitely improved, but its still only stopping about 40% (87 messages to spam and 130 to inbox.

This doesn't seem like an acceptable failure rate to me. Would love to know if I'm being unreasonable. Thoughts?

So Bluehost defames me. See you motherfuckers in court.

https://preview.redd.it/el9vh5dwq02h1.png?width=2008&format=png&auto=webp&s=1d7e91bb99c0f5a9f2ae9c29e3313c181dd7eace

Hey everyone, I’m new to Bluehost and I selected “choose domain later” when setting up my hosting. Now Bluehost assigned me a random temporary URL and I don’t know how to change it or claim my free domain name.

I’m building a smart water bottle website and I want to add my real domain now, but I’m confused about where to do it in the dashboard.

Can someone guide me step-by-step on:

• how to claim the free domain
• how to replace the temporary URL
• and whether I can still choose my domain now after setup

Thanks!

When will the Webmail and WHM be back up?

Server with many domains has been down for over 10 hours, no notice, just taken offline. Customer service is a joke. No ETA on when problem will be resolved. On an average day, one of my websites generates over $30k in profit from sales. Today I lost thirty thousand dollars. This is completely unacceptable service. I can't even SSH into server if I wanted to migrate.

r/bluehost Our VPS Server has been down for over a week now with 20+ domains and our email servers are down. We are in need for our domains and especially emails which we don’t have access to at the moment. it’s been frustrating with many phone calls over a week and it’s the same thing they put a ticket to escalate but haven’t done anything. Please get back to me if possible and resolve this issue.

u/bluehost