Balancing AI/automation tasks with actual CS work
Working in a smaller company and we’ve been encouraged to consider AI (Claude in this case) first before we do something manually. But to give you an example of how this impacts my day, instead of manually entering in stuff into my CRM like I normally do, I spent about 2 hours working on connectors and perfecting skills/prompts that can make us efficient when this needs to be done again (the manual way would have taken me about 20 mins). 2 hours where I basically ignored my emails and multitasked during calls to try to figure something out (which still isn’t fully complete).
I understand that the benefits would outweigh the initial time spent on using AI to automate workflows but how have you all balanced your AI experimenting with your normal CS (manual) tasks? Some people in the company admit to working late hours because this stuff is so fascinating to them to figure out but cmon - I have a life and my eyes are bleeding at the end of a work day lol.