u/teardropisawaterfall

Could really use your help here! So I terminated my postpaid plan for a prepaid. After all was settled on my end I figured there was an overpayment so I filed for a refund. All requirements were submitted and confirmed by the Globe agent via messenger and email. Weeks passed and there was no update so I decided to follow up but was surprised that there's no open case under my account. I mean WTF????? Now I am desperately trying to contact all channels to contact them but to no avail. They kept ignoring and wala rin na saktong category for my issue to begin with. How can I get hold of this f*cking people. HELP PLs!