Duly Heath and Care experience
On April I visited Duly Health and Care in Lombard, IL and met Dr. Mary Francine Chua, and this was honestly one of the most ridiculous and frustrating medical experiences I have ever had.
In January, I visited Dr. Sarah Colomb. The appointment was around 20 minutes, the doctor actually gave me medicine, ordered labs, discussed treatment, and did real medical work. The bill was $184. Fine.
But in April, during my LAST visit, the doctor basically did almost nothing. The visit was not longer than 20 minutes, no real treatment, no labs, nothing special, and somehow I got charged $250. For what exactly???
When I called to ask why the price was HIGHER than my previous visit where they actually did more work, nobody could explain anything. The billing guy just kept repeating the word “research.” RESEARCH FOR WHAT? My treatment was already finished. What research is happening after treatment is done? Why am I being charged for some vague “research” nobody can explain?
And the communication was absolutely terrible. I called multiple times and sent around 10 messages trying to get a real answer. Every single time I only reached the billing department. They kept telling me to “contact the provider.” HOW am I supposed to contact the provider when nobody gives me the information or transfers me to the right person? I am a patient, not an employee inside their system.
It would have taken them 2 minutes to contact the provider themselves or transfer my call, but instead they kept pushing me around in circles like nobody cared.
Honestly, the whole thing felt shady and disrespectful. I seriously felt like because I am a foreigner, they thought I would just accept the charge and stay quiet because I do not know how the system works.
Completely unacceptable experience. Avoid this place if you do not want surprise bills and zero explanation.