u/thexawakening

So I installed a new 2-button switch. It’s firmware is 3.9.

After a million tries it finally connects to WiFi. I could not do it directly through HomeKit as it would not accept the code, and when scanned it thinks it’s a window and times out.

So now it’s in the Lifx app. If I try to configure a button to control the only other lifx device (ceiling light) it will let me pick the target, then the action, but after the action is picked it clears the target. When I try to add the target again it gives no choices.

I then figure I should try and add it to HomeKit now that it’s at least on WiFi. Of course the code doesn’t work. So I try to retrieve the code via the app with the soft reboot by holding down the bottom button for a few seconds then opening up that screen in the app. The screen just shows nothing. Tried multiple times, tried with app fully closed first, tried having the app already on the screen. Nothing.

This thing is incredibly problematic and I’m ready to throw it out the window.

Please if anyone’s got any other tricks I can try let me know.

So, I recently saw that symmetrical 2Gb service was available for my house. Awesome! I signed up for it.

I text chat with support on the website just trying to confirm that I’m getting that service and that I want the XB10 so that I can get the speed I’m paying for. Chat said yep and you can even go pick it up at a store.

I show up to the store, guy brings out an XB8. I say I was told I was picking up an XB10. He said nope, they have them there but he isn’t allowed to give me one for some unknown reason. He says they have to be shipped.

I go home, obviously very frustrated.

I manage to actually talk to a human on the phone. She says we can’t ship those. And then just tried to gaslight me into thinking the slower speed is what we should be getting. After 30 minutes of her dodging questions and going in circles, she says we have an appointment for you for professional install and the tech will have the XB10 with them and get everything set up.

Now comes tech time, guy shows up, XB8 in hand. I said “Is this not a professional install for symmetrical 2gig which requires an XB10?”. He says no it’s just an upgrade, then spews the same wrong info I’ve heard 5 times already that the XB8 can do that speed and I then call him on it. He then tries to interrogate me about how I’d use it and with what and do I really need the speed. Brother, I don’t care, it’s not your business, I’m paying for the speed that was advertised and i want it. He then says that techs don’t carry the XB10 and I have to get it from a store.

So back to the beginning. I manage to get another human on the phone. She says that I now can go to a store 20 minutes away and pick one up and that if they refuse to call support and have them talk to the store. This sounds ridiculous. Not to mention I’d have to then somehow make an appointment for the real install again. I’m also not really believing they will actually give me one at the store.

I’m at a loss here and this company gives zero help. Nobody knows what is actually true. Nobody seems to be able to make anything happen at all.

Update: I just looked at my account and it got downgraded to Gigabit x2. This is insanity. I couldn’t get them to just install the right service and now they go in and downgrade it. Give me a break!!