u/thomhumphrey

Answered, thanks:

Right sorry everyone I clearly didnt give enough context here. Thanks for all your answers anyhow. I have tried to implement a way for the directors, who clearly want to and believe that they are to be contacted for any cast issues to be able to receive calls from parents, as well as me - the stage manager. For context, there is no doubt about whether the directors want to be called by parents, they have argued that it should only go to them. I acted according to the responsibilities I understood had been assigned to me.
There was no formal communication to say that this production is any different from the others, and therefore acting on the theatre 's policy, I, as Stage Manager should be the sole person dealing with those kind of issues - the only reason i could see that changing is if it was stated from the outset.

Got the first night of a show I am stage managing tonight.

I have given all cast / parents a single 'hotline' phone number to call - which rings stage management and directors (its a youth show so it makes sense for them to be in the loop).

I sent out a message with all the info to remind people earlier today, and now I've had a flood of messages from directors/production team seemingly objecting to the 'hotline'.

this production is a bit more different , as in it seems the directors dont want to 'hand over' the show to stage management, which is standard procedure at our theatre.

The conflict i've had so far is that they want themselves to be the point of contact, rather than stage management - at our theatre it should be the SM who deals with cast issues, like lateness or sickness.

The hotline is so that both stage management, and the directors are in the loop.

Sorry for the confusion - i didnt put enough info I realise! its not a situation where they dont want to get calls at all!

I have had friction with this production team throughout the process.

Bit of a AITA moment here - surely the hotline number is a good idea, with one point of contact to get in touch with all the team on each night?

Any suggestions, and am I in the wrong? Thanks in advance :)

Answered, thanks:

Right sorry everyone I clearly didnt give enough context here. Thanks for all your answers anyhow. I have tried to implement a way for the directors, who clearly want to and believe that they are to be contacted for any cast issues to be able to receive calls from parents, as well as me - the stage manager. For context, there is no doubt about whether the directors want to be called by parents, they have argued that it should only go to them. I acted according to the responsibilities I understood had been assigned to me.
There was no formal communication to say that this production is any different from the others, and therefore acting on the theatre 's policy, I, as Stage Manager should be the sole person dealing with those kind of issues - the only reason i could see that changing is if it was stated from the outset.

Thanks for your opinions anyway - I have genuinely read them all and taken them into account, as I do want to know the different POV's on this issue. Thanks.

Got the first night of a show I am stage managing tonight.

I have given all cast / parents a single 'hotline' phone number to call - which rings stage management and directors (its a youth show so it makes sense for them to be in the loop).

I sent out a message with all the info to remind people earlier today, and now I've had a flood of messages from directors/production team seemingly objecting to the 'hotline'.

this production is a bit more different , as in it seems the directors dont want to 'hand over' the show to stage management, which is standard procedure at our theatre.

The conflict i've had so far is that they want themselves to be the point of contact, rather than stage management - at our theatre it should be the SM who deals with cast issues, like lateness or sickness.

The hotline is so that both stage management, and the directors are in the loop.

Sorry for the confusion - i didnt put enough info I realise! its not a situation where they dont want to get calls at all!

I have had friction with this production team throughout the process.

Bit of a AITA moment here - surely the hotline number is a good idea, with one point of contact to get in touch with all the team on each night?

Any suggestions, and am I in the wrong? Thanks in advance :)