PM with minimal customer experience - is this common?
Currently a PM at a company in platform security. It’s very engineering-led. Features are designed by architects and engineers who know the OS deeply, vulnerabilities are found by red teams, my “customer” is the internal CISO who wants the platform secure. We have huge customers that only speak with my manager and LT and the requirements trickle down to me from there.
I still get to prioritize what we work on and when, using the business impact as the main driver and doing market research to help define impact, but I feel like I am sorely lacking the discovery/finding requirements piece. I am applying to product roles and feel like a fish out of water.
Is this common? Am I missing something here?Am I just a program manager, or is there an angle here to sell myself as a product manager? Any advice to either frame this differently or find more opportunities to find customers will be welcome.