u/throwawayaccbbygirl

i bought some shoes from vinted and it has just been a whole issue. i had to go back to the pickup point on 5 different occasions because evri forgot to put it on the van to the depot. when i finally got them they were so unbelievably damaged, cracked insoles, inner leather falling off, scuffs everywhere and bunch of scratches and dents in the leather. there was two photos in listing and they both clearly avoided all the damage, unbelievably misleading. i raised a dispute but that was two days ago and the seller was online in the past 24 hours so has obviously seen it but decided not to answer. how do i go about this and what is vinteds normal procedure?

TIA 🫶🏽