Klover won't close my account, says I owe, cannot find total, emailed support
*edited to add they had full access to my card and bank at the time and did not take any owed amounts, I've since removed my bank access
Hello hopefully you can confirm this craziness or explain what is going on since their support can't.
I opened a Klover account a couple years ago after falling on hard times. I used many other apps as well: Dave, Earnin, Tilt
My situation got a lot better. I went through each app and paid it off, closed them, moved on with my life.
Except for Klover. They will not close my account. The dashboard does not show any owed total, there is nothing in any nook or cranny saying I owe money. The other apps were much more forward.
I walked through the AI assistance bot, and it said that they essentially can't tell me what my owed balance is?
I got through to a human the last time I opened a ticket and the agent I got deliberately did not give me a balance despite me asking as directly as I possibly could. They closed my ticket without my response and marked it solved. It was not.v
Ai bot response:
"Thanks for confirming! Just a heads-up - right now, Klover doesn't show your remaining balance if you've made a partial payment. We know that's not ideal, and the good news is we're working on improving this in a future update.
You'll see the full advance amount on your Klover dashboard - that's the original balance. From there, just subtract any payments you've already made."
However I have no balance. My transaction log is in points.
How SOL am I to close this account?