u/tksehd2

The cleaning performance of the Dreame L40s Pro Ultra that reviewers don’t tell you about

hello. every one

I spent a huge amount of time watching Vacuum Wars and countless YouTube reviews before deciding on the Dreame L40s Pro Ultra. I compared everything carefully and ultimately chose Dreame.

Honestly, I regret it enormously.
The Ecovacs I used before this was actually much better at cleaning.

The Dreame is simply terrible. The side reach barely ever works, and it doesn’t properly clean along walls or edges at all.

I contacted Dreame’s customer support, and they told me that everything was supposedly caused by my settings. So I followed every single thing their customer support instructed me to do, but the robot is still incredibly stupid and continues to completely ignore the edges and walls.

I live in Japan, so if you’re considering buying a Dreame robot vacuum in Japan, please watch my video all the way to the end before making your decision.

The Dreame robot is terrible, and Dreame’s customer support is even worse.

They asked me to send the robot in so they could inspect it, but they provided no replacement unit whatsoever and couldn’t even tell me when the inspection would be completed.

Their email responses are always extremely slow, and when I call them, all I get is an apology. They don’t provide any useful information or a clear solution.
In the end, buying this Dreame feels like throwing nearly ¥100,000 straight into the trash while signing yourself up for all this stress.

I don’t speak English, so I had GPT translate this for me. Please forgive my ignorance. This is the original text.

attach cleaning path screenshot link

https://imgur.com/a/sPuO3iJ

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original text

리뷰어들은 알려주지않는 드리미 l40s pro ultra 의청소능력을 알려드립니다

저도 드리미를 선택하기까지 vaccumwars나 유튜브 리뷰영상을 엄청나게 보고 비교하고 고심끝에 선택했습니다만 정말로 크게 후회를 하고있어요 그 전에쓰던 에코백스는 그나마 청소를 잘하는 편이었네요

드리미는 정말로 쓰레기에요 사이드리치는 절대 동작하지않고 벽쪽도 절대로 청소하지않아요

커스터머센터에 문의했더니 모든게 내 설정 문제래요.
그래서 커스터머센터가 시키는대로 모든걸했는데 여전히 드리미청소기는 멍청하고 벽쪽을 청소하지않아요

저는 일본에살고 혹시나 일본에서 드리미청소기를 구매할 계획이있는분들은 이 동영상을 꼭 끝까지 보고 판단하시길바래요.

드리미 청소기는 멍청하고, 드리미 서포트센터는 최악이에요
점검해본다고 청소기를 보내라면서 대체품따위는 일절없고 점검이 언제끝나는지도 알려주지않아요

메일은 항상 답장이늦고 전화로하면 죄송하다는 말이외에는 하지않아요

결과적으로 이 드리미를 사는 사람은 이 모든 스트레스를 감수하고 10만엔 가까이되는 금액을 쓰레기통에 넣는것과같다는거 명심하길바래요

u/tksehd2 — 3 days ago