EDD is a sadistic joke
I thought I had went through the gauntlet already with 4 office visits to get my 2 month late subsidy paycheck (not even going to mention the Social Security Admin debacle that incurred thereafter).
My employer needs confirmation from EDD that they paid me in order to pay out my work vacation supplement... you can imagine my first response was something like: "You want me to talk to EDD? Can you do it yourself please?"
So there I went last week for the fifth trip to EDD. I already waited in their office for 3 hours, only to be told to fill out a form for the clerk to send for assistance to the designated department: "They'll call you a couple times within the next 1 to 5 business days."
I got the call the next day while at work, unfortunately. The PFL representative who called without identifying themselves left a message saying to 'Call me back at 18556813594'. Turns out it is their automated call line.
I've been calling for four days around 0800 and 0750, and am convinced they just do not want to be reached. Before I heard of EDD, I assumed DMV held the lowest bar - my local one is actually quite however good - but some courthouses are not even this bad. My employer's unwillingness to deal with them should be an indicator of sorts. Congrats EDD, you have set the bar!