Anyone Else Have Issues With Pacha nyc’s drink package?
Just wanted to share a heads up for anyone buying the drink package at Pacha NYC.
I’ve been to Pacha twice and purchased the 5drink package both times. The first time, they stopped serving me before I thought I had redeemed all five drinks. At the time, I assumed I might have miscounted, so I didn’t make an issue out of it.
A few weeks ago, I went back and bought the 5drink package again, and the exact same thing happened. I had not redeemed five drinks, but I was told that my package had already been fully used.
What concerns me is that customers have no way to see their own redemption history or remaining drink balance. I also couldn’t find a clear policy on Pacha’s website explaining how redemptions are tracked or what customers should do if there is a discrepancy. You basically have to rely entirely on what their system/staff says, without being able to verify how many times your package was actually scanned.
I can’t say what caused it, but after having the same experience twice, I wanted to put this out there so other people are aware. If you buy a drink package at Pacha, keep track of every redemption yourself and speak to someone immediately if the count doesn’t seem right…
UPDATE: Since many people have said they’ve experienced the same issue, I think one thing we could do next time this happens is ask the staff if they can show us the redemption history or explain exactly how they’re counting the credits on the package.
If you know you haven’t redeemed all of your drinks and they tell you your package is already used up, it might be worth asking how many redemptions their system shows and when they were recorded, rather than just letting it go like I did the first time. At the very least, it would be helpful if customers had some way to verify how their credits are being used.
It’s also probably a good idea to keep track of every drink you redeem yourself. For anyone who has personally experienced this, another option could be to send Pacha a complaint email explaining what happened and asking them to look into it. If enough customers independently report the same issue, hopefully they’ll investigate what’s going on and make the system more transparent.
We could also consider simply not buying the drink packages until the issue is addressed. They’re advertised as being cheaper, but if you pay for 5 drinks and don’t actually receive all 5, you’re still paying for drinks you never got, which defeats the purpose of getting the package in the first place.
And as a last resort, if you paid for drinks you genuinely didn’t receive and can’t get the issue resolved with Pacha, you could contact your bank or credit card issuer and ask whether the charge is eligible for a dispute. I disputed one of my purchases after this happened to me, and my bank refunded the charge.
Hopefully, if more of us bring attention to the issue when it happens, Pacha will look into the redemption system and give customers a more transparent way to track their credits.
please also feel free to comment below if you have any suggestions!!!