u/torontodavidw

Illegal CP pics on iPad.

I need the groups help with this issue. Im a senior with very limited iPad technical experience . I recently within the last year purchased an iPad. I did not know how to set it up or even what some of the options meant. So I allowed an acquaintance to help Mel me set it up and teach me how to text emails etc. in return i allowed him to use the iPad as he could not afford one. Im in Canada. Long story short I get an email from Apple to an accept their new terms and conditions. After several attempt to accept them with no luck i phoned apple support. I told them my story but they would not say why my Apple iCloud account was frozen and I had no access to it. They did give me reasons such as security risks illegal pics child antimal porn etc. For five days and limited computer knowledge I went through my entire iPad. In photos in Hidden Photos I found CP and animal porn. I now know why they suspended the account. I confronted my acquaintance and he fessed up that he download the illegal pics on my iPad to avoid the.scrutiny of his wife at home. I called apple and explained the situation . They said they would escalate my request. Ive now phoned twice and have heard nothing . So what do I do now. Questions if I’m not sure I got everything off my iPad should I erase the iPad? I have three Apple IDs . If i erase one Apple ID do they all get erased.What do I need to do and how do do it? This iPad is my lifeline and access to the outside world. Ive had a stroke cannot follow tasks all times and limited mobility. I m 75 yrs old and use the iPad for emails from doctors, order groceries meals on wheels uber emails you tube. Text messaging. Im just recovering from two broken hips and use the iPad like it was my bible. I still have no access to my Apple accounts and keep thinking the police will arrive any moment because of the pics. The worst thing about this is my son who lives in British Columbia face times me several times a week on an iPhone he bought me in case I fall.and to check on me. I phoned him and lied and said I must have hit an app or toggle and now FaceTime does not work. I said I would get it fixed.. if I can’t get my account back Im screwed and son can’t check on me and he will ship me off to a nursing home. I can manage at home fairly well. have a person who showers me,tidies up and changes my bed. Most meals are delivered. What can I do to ensure all illegal activity is off my iPad and or phone. I have told this acquaintancehe no longer has access to my iPad.Please help me . Thank you very much.I