Online Check-in Help - Maybe an Edge Case
I have a family member who may fall into a bit of an “edge case” group when it comes to a current trip. Family member is a dual citizen of Canada and Great Britain, but is currently living and working in the US as a permanent resident (green card holder).
Family member is travelling from the US to the UK with a connection at a Canadian airport. When trying to check-in online, tried using their Canadian passport but couldn’t get past the page that asked for their UK ETA (which they can’t get as a citizen of GB). Subsequently tried to check in using their GB passport, but had a similar problem - couldn’t get past the page that asked for their Canadian Visa number, ESTA, or Canadian Permanent Resident number (which they don’t have as a Canadian citizen).
Is there some kind of trick to doing online check-in in a case like this ? They managed to check in at the airport, but I can’t believe that there isn’t some way to recognize dual citizenship for online check-in. Did they miss something, or is airport check-in really the only way ? Any advice or other experience would be appreciated.