Account opening friction
Why is it so hard to sign up for Freedom? Twice I’ve tried to create an account and add 4 lines over WhatsApp chat. Twice I’ve been given the runaround by the agent(s); at first it looks like they’re going to give me the plan as advertised( 100G 4 lines at $35 with 5gb recurring roaming and no activation fee). I go through the credit check for postpaid ( my score is very high btw) but then they say they can only give me prepaid but the “same plan”. But of course the plan changes to 70gb, with 1gb roaming ( probably non- recurring) and who knows what other charges.
Is this BS normal? It’s the second time I’ve tried — the last time they used similar tactics and eventually I told them to get lost. It’s seems like the chats are just a stream of misinformation and deception. Should I just go to the physical store instead. The plan look just like what I need on paper, but it seems impossible to get in practice.