Terrible experience all around
Getting registry gifts should be an exciting time, but instead all we’ve gotten is broken stuff that is packed terribly. The boxes are paper thin, the items are not packed in a box inside to secure them from bouncing around, and there’s no fragile stickers on anything.
Customer service is no help, no one seems to be able to fix the issue, and broken stuff keeps showing up. Website request, phone calls, texts, nothing seems to change the outcome.
Which means we have had the pleasure of going to the store and waiting 30-60 minutes for them to repack an order every time.
Also out of nowhere, 50% of our items are now out of stock or unavailable to add to it.
I fully plan on pulling the remaining thousands of dollars of items we have with Crate off of our registry and moving to literally any other company.