Has anyone had luck getting replacements through the 5 year warranty?
My Z1 Chacos recently cracked clean through the sandal. I had literally worn them the day before and they had been just fine until… they weren’t. 🫤 I’ve owned three pairs of these sandals and have never had anything like this happen before. For context, I don’t hike in chacos - the most wear they get is either standing on a paddle board or regular daily tasks. I’m really bummed and am hoping I can get a replacement pair since they’re only 3 years old. Has anyone ever had luck with the warranty?
Update: My claim was denied because they can’t repair it. I asked why they can’t replace it since it’s within 5 years and, apparently, the replacement is only good if it’s within a year of purchase (which is not stated anywhere on their website). Guess I’m swearing off Chacos 🥴 - anybody like Tevas? 😅