WARNING: G2G Support actively protects hit-and-run scammers and lies about their own refund policies (Ticket #5696269)
TL;DR: A seller sold me a 1-month subscription, pressured me to confirm the delivery, and then revoked my access 5 days later. G2G support admitted the seller is under investigation for fraud, but flat-out refused to refund me, lying about their own "completed order" policy to keep my money.
I want to warn everyone about how useless the "GamerProtect" guarantee actually is when you get scammed on this platform.
The Scam: On August 1st, I purchased a 1-month Claude Pro subscription from a seller named Asiye (Order #1785608426435XQJK). Instead of a standalone code, the seller added my email to a Claude "Team" workspace.
Once I was in, the seller pressured me in the G2G chat to confirm the order immediately "to keep it active," promising they wouldn't let me down. I confirmed it in good faith. Less than a week later, I woke up to an error: "Team plan canceled. You can no longer chat with Claude." The seller secured my funds and immediately revoked my access, completely halting my workflow for my software development project. The seller has since gone totally MIA.
The Support Betrayal: I opened a dispute (Ticket #5696269) with absolute proof—screenshots of the seller manipulating me to confirm, and screenshots of the revoked access.
Support Agent Jovano H reviewed it and replied with the most infuriating response possible. He admitted they are investigating the seller for fraudulent behavior, but refused my refund, claiming: "In accordance with our platform's Refund Policy, we are unable to issue a refund once an order has been officially completed and finalized."
The Lie: Jovano is completely lying to protect the platform's bottom line. I have had other tickets (like Ticket #5693435) where another agent, Olivia, refunded me in Store Credit long after the order was marked completed because the product was defective.
G2G is selectively enforcing fabricated rules to avoid paying out refunds. They are perfectly happy to let a proven hit-and-run scammer walk away with my cash while telling me there is "nothing they can do."
If you are buying software or accounts here, know that if a seller revokes your access after you click confirm, G2G will throw you under the bus.
(Attached: Screenshots of the seller's manipulation chat and the canceled access error)
