What an insanely stupid decision to not allow us to reject orders that are marked as ready when so many restaurants falsely mark orders as ready.
I just got stuck on an order for 20 minutes at McDonald's because they didn't have the order in their system and they automark all orders as ready immediately upon pulling them out of the machine. Eventually a worker just made the order from the item list on my phone. I tried to call support and waited 7 minutes before giving up. I wonder why they're so busy at the moment...
Whoever made this decision is completely out of touch with reality. These ignorant idiots need to spend some time as a deliveroo rider before they make such impactful decisions. If this implementation stays and they don't crack down on false ready markings, this will cause a catastrophic loss of efficiency. I can't believe this was put through without considering this. I hope the deluge of rider support phonecalls requesting manual rejections has made them realise their mistake. Fuckings morons.