Ticketmaster gaslighting after issues yesterday
I missed my show yesterday because of Ticketmaster’s transfer issue. I received my tickets at 10:14pm for a 7:00pm show. I drove 2 hours, was on hold for 3 hours and the show was sold out at the box office. Now their support is trying to say I received my ticket.
Here’s what support said:
Thank you for getting back to us and for clarifying your concern.
I understand that your request is not about the original ticket purchase or the transferred ticket value, but about your experience accessing the tickets through your Ticketmaster account. I appreciate you explaining that the issue impacted your ability to attend the event.
After reviewing the ticket details available in our system, the tickets appear to have been successfully transferred and available in your account before the event date. We do not show any system issue on the order that would have prevented access to the tickets at that time.
If you were having difficulty accessing the tickets before the event, we would have been happy to assist with troubleshooting or review possible alternate options for accessing your tickets. However, because the event has already passed and the tickets were showing as available in the account, we’re unable to provide compensation for this order.
Regarding your request for escalation, I understand why you would like this reviewed further. However, based on the information available and the status of the tickets, this decision would remain the same even if reviewed by another team member or supervisor.
I’m sorry we’re unable to provide the outcome you were hoping for, but I appreciate your understanding.
Sincerely,
Benedict Paul B
Ticketmaster Fan Support
They are straight up lying to our faces.