u/unknownghst

Hello, I wanted to utilize my free line from xfinity for a year and the line is still attached to a device I previously had... it was an iPhone 12 who's esim I deleted prior to giving away. When trying to replace this iPhone 12 on xfinity's application, I was asked to input the sim of the new phone I wanted to use which is an iPhone Air, I did so and now it shows both devices on the xFinity app with the iPhone 12 being stuck attached to the line with no option to remove it or to reassign the line to iPhone Air... Whenever I go to activate the iPhone Air, it asks me to fix a failed phone number port in from a few months ago that I no longer want to proceed with for the line.

I also have a secondary issue related to my new iPhone, the iPhone Air I purchased is supposed to be unlocked from the Xfinity network as it is no long considered financed and is paid off. Xfinity's app messaging support confirmed the device was unlocked on their end but after multiple phone restorations and attempts to add a non Xfinity eSim, my iPhone is still sim locked and no one can help.