Disappointed in American Eagle
I bought a linen shirt from an AE in Florida in the beginning of June only to find out when I got home to Canada that they left the security tag on the shirt. Since it was in my luggage during my travels, it bounced around creating a large hole caused by the needle in the security tag. I called customer service, used the live chat option and called the Florida store only for them to give me wrong directions (e.g. I can return it to an AE store in Canada). Eventually they said I have to go back to AE in the USA to return the shirt. After jumping through hoops, submitting multiple customer service requests for updates, I finally got a gift card to compensate. Funny thing is, for my troubles I had to also ask them for a discount on future purchases instead of them offering. It doesn’t end there.
Using the gift card I purchased some pjs online and they sent me the wrong item. I asked the customer service chat for a refund and they said I have to return it to the warehouse for the refund to be processed in 3-4 weeks. I was like, “No thank you”, after all the troubles I’ve been through already. They then said it was company policy. So I called the AE customer service and they gladly gave me a new gift card. My package is now waiting for me to be picked up. Fingers crossed, my AE rollercoaster ride will come to an end. I have vowed to never to purchase from AE again after this shipment 😊