How would you handle an associate who consistently outsells you?
I’m a counter manager in beauty retail. One of my associates is a total sales shark. She approaches pretty much every customer who walks by and never misses an opportunity to sell. Sometimes she’ll even approach someone again after I’ve already spoken to them. Our location isn’t very busy, so every customer matters when it comes to SPH. She’s genuinely great at selling and loves it. Her sales are consistently about 20–30% higher than mine. I’m also a selling manager, but we have very different personalities and selling styles. I’m not someone who feels the need to fight for every single customer, while she is.
The funny part is that she actually makes me look good because the counter performs better, and she’s not trying to compete with me or get my position. She just really likes selling.
My only concern is that my manager might eventually ask why my personal sales are lower than hers. I’m not sure how to explain it without sounding like I’m making excuses.