u/vensson_88

I wanted to post an update because I think it’s only fair to Tynee, and also to everyone who took the time to read and reply to my original post.
After my previous exchanges with customer service regarding the wheel failure on my Tynee Mini 3 Max, I decided to contact directly Ayden, the owner of Tynee, who personally called me on WhatsApp from China just 1 hour later. We had a very good conversation, and he apologized for the way the situation had initially been handled.
He offered a solution that I personally consider fair:
- 6 additional months of warranty,
- A Tynee store credit equivalent to the amount I spent on the Cloudwheels after losing confidence in the original wheels
- A replacement for the defective original wheel, so I can once again have a complete set of the original wheels
For context, I had bought the Cloudwheels myself after the accident because I no longer felt comfortable riding on the original wheels, so having that amount compensated as store credit feels like a reasonable gesture to me.

I appreciated that Ayden contacted me personally, acknowledged that the handling of the situation had not been ideal, and genuinely seemed interested in finding a solution rather than just closing the complaint.
I still think the original wheel failure was a serious safety issue, and I stand by what I wrote in my first post. But I also think that when a company eventually steps up and handles a problem properly, that deserves to be shared too and I’m glad this could end on a much more positive note.

I’m considering using the credit on Tynee store to purchase the off-road kit. So if anyone here has actually installed the off-road kit on a Mini 3, I’d really like to hear your experience.

Thanks again to everyone here who gave me advice and shared their experiences. Your responses genuinely helped me decide how to approach the situation.
Ride safe everyone ✌️

I wanted to share my experience with my Tynee Mini 3 Max Gear Drive and see what other owners think about the situation.
First of all, I genuinely love this board. I ride it around Paris almost every day since I got it 3 weeks ago, and when everything is working properly, it’s been an amazing board. It’s compact, powerful, super fun to ride and honestly a great way to get around the city. I usually ride at around 30 km/h on average, and apart from the issue I’m about to describe, the board itself has been working perfectly.

The first sign of a problem was a strange and quite loud noise coming from one of the rear wheels mostly when braking. I contacted Tynee about it and sent them information about what I was experiencing.
Later, I noticed that the same rear wheel had developed a significant side-to-side wobble and was clearly no longer rotating properly. I contacted Tynee again and sent them a video showing the issue.
Because I use the board every day, I specifically asked whether it was safe to continue riding while waiting for a replacement wheel. I was told that I could « as long as I didn’t ride aggressively ».
So I continued riding carefully and at lower speeds.
Unfortunately, while braking, the tire eventually came completely off the rim. I fell, but I wasn’t seriously injured. I’ll attach a photo of the wheel after i managed to come back home.
And this is probably the part that bothers me the most: this happened only three weeks after receiving a brand-new board that represented quite an investment for me and that I wanted to use for a summer video project in Paris.
It has obviously affected my confidence in the original wheels. Even if Tynee replaces the failed wheel, I’m now wondering whether I can fully trust the other three.
Because of that, I ended up buying a full set of Cloudwheels myself. That’s an additional expense I really wasn’t expecting to make only three weeks after buying the board. I probably wouldn’t have bought another set of wheels this soon if this failure hadn’t happened.
Tynee has currently offered me :
One replacement wheel
One remote cover (but I had already bought it)
A one-month extension of the warranty..
I appreciate that they are offering something, and I’m really not posting this to attack Tynee. I genuinely love the Mini 3 Max and, aside from this issue, I’ve been extremely happy with it.
However, considering the age of the board, the fact that I contacted them when the problem first appeared, the fact that I specifically asked whether it was safe to keep riding, and the fact that the tire ultimately separated from the rim and could have resulted in a deadly accident if I was riding it in the traffic, I’m not satisfied with the proposed solution.
Personally, I feel that at least both rear wheels should be replaced, if not the complete set. It would give me more confidence and would also avoid having one brand-new rear wheel paired with another that has already been used.
I’m still waiting to see Tynee’s final response (for now they said they can’t do more) and I’ll update this post depending on how they handle it.
But I’m genuinely curious to hear from other riders:
What would you do in my position?
Would you consider one replacement wheel + a remote cover + one extra month of warranty reasonable after such a wheel failure on a three-week-old board?
What would you expect them to do to help you?
And if a failure like this made you lose confidence in the original wheels and buy another set yourself, would you bring that additional expense up with Tynee? They told me they can’t offer these wheels because they are manufactured by another brand. But I think they should at least give me a voucher of this amount to use on tynee shop and a 1 year garanty extension + a replacement of the 4 original wheels. I went to some longboard shops and everyone I showed the wheel to was shocked and thought this was a massive defect and should never happen.
I’d really appreciate other owners’ opinions. Thank you !!!

Update concerning the broken wheel :)

Tynee mini 3 max - rear wheel failure after only 3 weeks