r/TyneeBoard_Official

This is the second time this has happened with my Tynee Mini 3 SL. The first time, I ended up replacing the whole motor.

It started making this loud grinding/rattling noise again, especially when I accelerate at 30kph. The board still runs, but the noise definitely doesn’t sound normal. I’ve ridden it on wet roads quite a few times, so pretty sure thats where the problem comes from.

Has anyone had this issue before? Is there anything worth checking/opening/cleaning before I replace the motor again?

I wanted to share my experience with my Tynee Mini 3 Max Gear Drive and see what other owners think about the situation.
First of all, I genuinely love this board. I ride it around Paris almost every day since I got it 3 weeks ago, and when everything is working properly, it’s been an amazing board. It’s compact, powerful, super fun to ride and honestly a great way to get around the city. I usually ride at around 30 km/h on average, and apart from the issue I’m about to describe, the board itself has been working perfectly.

The first sign of a problem was a strange and quite loud noise coming from one of the rear wheels mostly when braking. I contacted Tynee about it and sent them information about what I was experiencing.
Later, I noticed that the same rear wheel had developed a significant side-to-side wobble and was clearly no longer rotating properly. I contacted Tynee again and sent them a video showing the issue.
Because I use the board every day, I specifically asked whether it was safe to continue riding while waiting for a replacement wheel. I was told that I could « as long as I didn’t ride aggressively ».
So I continued riding carefully and at lower speeds.
Unfortunately, while braking, the tire eventually came completely off the rim. I fell, but I wasn’t seriously injured. I’ll attach a photo of the wheel after i managed to come back home.
And this is probably the part that bothers me the most: this happened only three weeks after receiving a brand-new board that represented quite an investment for me and that I wanted to use for a summer video project in Paris.
It has obviously affected my confidence in the original wheels. Even if Tynee replaces the failed wheel, I’m now wondering whether I can fully trust the other three.
Because of that, I ended up buying a full set of Cloudwheels myself. That’s an additional expense I really wasn’t expecting to make only three weeks after buying the board. I probably wouldn’t have bought another set of wheels this soon if this failure hadn’t happened.
Tynee has currently offered me :
One replacement wheel
One remote cover (but I had already bought it)
A one-month extension of the warranty..
I appreciate that they are offering something, and I’m really not posting this to attack Tynee. I genuinely love the Mini 3 Max and, aside from this issue, I’ve been extremely happy with it.
However, considering the age of the board, the fact that I contacted them when the problem first appeared, the fact that I specifically asked whether it was safe to keep riding, and the fact that the tire ultimately separated from the rim and could have resulted in a deadly accident if I was riding it in the traffic, I’m not satisfied with the proposed solution.
Personally, I feel that at least both rear wheels should be replaced, if not the complete set. It would give me more confidence and would also avoid having one brand-new rear wheel paired with another that has already been used.
I’m still waiting to see Tynee’s final response (for now they said they can’t do more) and I’ll update this post depending on how they handle it.
But I’m genuinely curious to hear from other riders:
What would you do in my position?
Would you consider one replacement wheel + a remote cover + one extra month of warranty reasonable after such a wheel failure on a three-week-old board?
What would you expect them to do to help you?
And if a failure like this made you lose confidence in the original wheels and buy another set yourself, would you bring that additional expense up with Tynee? They told me they can’t offer these wheels because they are manufactured by another brand. But I think they should at least give me a voucher of this amount to use on tynee shop and a 1 year garanty extension + a replacement of the 4 original wheels. I went to some longboard shops and everyone I showed the wheel to was shocked and thought this was a massive defect and should never happen.
I’d really appreciate other owners’ opinions. Thank you !!!

What size is the male jack that goes in the charging port? 5.5 2.1 or 5.5 2.5? Thank you