Click and collect
After being a customer for 15 year my phone broke so I signed a new contract all approved. I used the same details as my old contract but couldn't login as my phone was broke and the only option was to get a text I couldnt get.
All fairly standard!
So these Muppets sent me email to come collect my new phone it was good to go.
I spent an hour going to the shop ..an hour in the shop...then apparently because I didn't sign in to my existing account which i couldnt as my phone was broke..they suddenly think its fraud and i need to wait for an 2 week investigation. So had to go home which took another hour.
Then spent 2 hours on support trying to cancel my order which was already paid to get a refund but apparently I need to wait for their fraud investigation to complete. So after 5 hour no phone, less money, and Vodafone don't give a fck.
Now I'm on O2 and it came out cheaper too and collected in store straight away.
Hopefully 1 person reads this and chooses another provider too so at least my time and money wasn't completely wasted.