r/Vodafone

Does anyone have APN settings that actually work well? The default "www" APN performs poorly for me, and the other "internet" APN settings I've tried don't seem to work either.

If anyone has found APN settings that provide better speed, stability, or lower latency on Vi (Vodafone Idea), I'd really appreciate it if you could share them.

I cancelled my Vodafone contract in February and made my early cancellation payment over phone as the direct debit had failed. I called and was told as I made payment within a month of direct debit attempt it would not be marked as late.

Few months later a credit agency is chasing me for the same payment and I see that my credit score has dropped due to missed payment.

I send my evidence over to Vodafone who say its been successfully logged and will be credited to my account. They promise to phone me on 4th July (yesterday) to confirm. They didn't call yesterday and this morning I see they've raised a second missed payment (I can't imagine for what since I'm no longer a customer!)

I am trying to buy a house soon so really need my credit score in good shape and I'm not sure what to do to dispute this :(

Have been with Vodafone for 15 years and have had a terrible experience leaving them. Performed my number port etc no problem 2 months ago but Vodafone have yet to refund me for the money they took after leaving them. Seems they just happily keep billing you. Their customer services have gone down the toilet and each time I call it takes 30 mins plus to even get anywhere, put on hold for 10 mins at a time and the representatives seem clueless. I am still waiting for my refund which last time I called, attempt number 5 to get my money back, they supposedly had to process it manually. It’s like you completely surprise them by leaving and they’ve never encountered this before. Never going back to Vodafone again. Ever. Terrible experience all round. YOU SUCK VODAFONE!!!!!

New Vodafone broadband customer, installed but no internet for over 4 days

I’m a new Vodafone broadband customer. Openreach installed my Vodafone broadband on Monday, but the internet has not worked at all since installation.

I raised the issue with Vodafone on Tuesday. After I spent almost 1.5 hours on the phone with them trying various different things to see if it would work, they escalated it to “engineers” and told me I would receive an update on 02/07/2026, but I have not heard anything. Whenever I request an update through my Vodafone account, it just says: “We’re already working on your broadband issue" after a bit.

It is now the weekend tomorrow and I have been relying on my mobile hotspot for work this week, but I cannot do this long-term. This is causing a lot of inconvenience and is not really acceptable.

I am not sure who is at fault. It could be an Openreach installation/provisioning issue, but Vodafone confirmed that the physical setup looked okay, and my contract is with Vodafone. Vodafone’s contract is with Openreach, so I assume Vodafone are responsible for getting this resolved.

The Wi-Fi network connects, but the internet itself does not work. Devices connect to the Wi-Fi, but websites and apps do not load.

Has anyone else had a similar issue with Vodafone/Openreach where everything looks connected but there is no usable internet? How long did it take to fix? I am now considering cancelling, but that would also be a huge hassle because I need broadband soon.

UPDATE: It seems like removing the LAN cables from the back of router now makes the internet work... interesting.

It’s been years, it’s 2026 why can’t an iPhone and an Android communicate via RCS if one of them is on Vodafone? Almost all the other major networks have it now, and even a lot of MVNOs have it, frankly it’s embarrassing and laughable

I have vodafone fibre broadband internet from vodafone UK , which i was told will have the speed of 900mb but i am getting only 90mb speed.

is there anyone who actually gets their marketing speed of 900mb ?

Howdy folks.

I've been on a Vodafone RED Unlimited subscription in the Netherlands for about 3 years now. I've just moved to the UK, and as such would like to switch my sim. Many of my accounts however are still linked to my dutch number. As such, I'd like to end my subscription but still keep my number so that I can get texts for verification codes and the like.

As I understand, the best way to do this would be to switch from the subscription to a prepaid plan. I'm not entirely sure how to go about this; do I need a new sim? I'm already in the UK, so could I go to a Vodafone UK branch and buy a sim there then just ask for the number to be kept? I'm a bit unsure on what to do.

Thanks!

After getting full fibre installed when I moved into my new place, I’m not getting that good WiFi signal throughout the property and I’m only in a one bedroom bungalow. I’ve been told that I should look at going mesh WiFi setup so was looking at the eero pro 7 router but heard due Vodafone it’s a night to setup… are there other mesh WiFi routers I should look at?? I’d like to get rid of Vodafone’s router.

Vodafone – adding services without consent, charging for calls that should be free, and refusing to put anything in writing

Switched to Vodafone in May. I asked for home broadband, two SIM cards, and a landline. During the two-hour sales call I specifically asked if all calls on the landline were included free of charge. I was told they were. I agreed to the contract on that basis.

Vodafone then failed to mark the broadband order as complete in their own systems. Result: no broadband visible on the account, no landline visible, call package inaccessible. No agent identified the root cause. I had to force the discovery myself after 3+ hours across 8 agents in a single chat session.

Meanwhile they billed me £11.19 in landline call charges that should never have existed — including £8.24 for a 70-minute call to Vodafone's own customer service number while I was trying to fix their mistake. £2.95 of those charges accrued after the formal complaint was already open.

They also added Vodafone Secure Net to both my mobile lines — free trial, auto-converts to paid after 3 months. I didn't consent to it. Asked for it to be removed multiple times. Still there. Also applied two 27-month discount structures to my lines without consent, modifying contract terms I never agreed to.

Their response to my formal complaint: confirmed two credits on the bill, said nothing else. No confirmation of what the credits cover. No commitment to fix anything. No written confirmation of what my contract actually consists of. Nothing.

Has anyone else seen this pattern — services added under free trials that silently convert to charges? Feels systematic rather than accidental.

CISAS filed. 28 July if they don't move before then.

Data has been unreliable for about 3 weeks now, I only get 4G where I live and that’s been fine. Whatever, I can forgive that

Been a reliable customer for 5 years and pay on time every time. About 2 weeks ago I had the option to ‘upgrade’ my phone since it’s been paid off for a little while now. That button has since disappeared but I tried anyway.

What is the point of credit checking your existing customers? And then that credit check failing even though I’ve been paying for a phone (on time) for 5 years. I can understand credit checking new customers but this is an annoying hoop.

Two failed credit checks later due to a novated lease and some minor things and now I’m just not able to get a new phone. I live in Rural QLD and it’s a 5 hour drive to the nearest Vodafone store for them to potentially deny me again? I’m so close to saying ‘fuck it’ and giving an extra $40 to Telstra.

Hallo zusammen,

ich wollte mal nachfragen, ob noch jemand aktuell ähnliche Probleme mit Vodafone Kabel-Internet hat.

Bei uns besteht die Störung mittlerweile seit dem 29. Mai. Es war bereits ein Techniker da, der meinte, dass das Problem nicht bei uns, sondern im Vodafone-Netz liegt. Unsere Nachbarn (ebenfalls Vodafone-Kunden) haben genau dieselben Ausfälle.

Seit einer Woche haben wir sogar einen kompletten Internetausfall. Wenn ich den Router vom Strom trenne und neu starte, funktioniert das Internet mit Glück für 5–10 Minuten, danach ist die Verbindung wieder weg oder alle LEDs leuchten rot.

Ich habe in den letzten Wochen unzählige Male bei Vodafone angerufen und mehrere Störungstickets eröffnet. Das Problem: Die Tickets wurden immer wieder geschlossen, obwohl die Störung weiterhin bestand, sodass ich sie ständig neu eröffnen musste. Mittlerweile kann ich teilweise nicht einmal mehr ein neues Ticket erstellen.

Heute wurde mir dann endlich gesagt, dass inzwischen Fehler identifiziert wurden und daran gearbeitet wird. Warum das erst nach über einem Monat passiert und ich darüber nicht informiert wurde, ist für mich absolut unverständlich.

Was mich heute aber wirklich sprachlos gemacht hat: Anstatt mir eine konkrete Lösung für mein aktuelles Problem anzubieten, wollte mir eine Mitarbeiterin einen neuen Tarif bzw. eine neue Technik verkaufen. Sie meinte, diese sei „weniger fehleranfällig“ als mein jetziger Anschluss. Ich zahle bereits rund 55 € im Monat – da erwarte ich, dass die Leistung, für die ich bezahle, zuverlässig funktioniert. Hat noch jemand so eine Aussage von Vodafone gehört? Ich fand das ehrlich gesagt ziemlich frech.

Ich arbeite im Homeoffice und bin auf eine stabile Internetverbindung angewiesen. Mobile Daten wurden mir zwar zur Verfügung gestellt, aber das ist keine dauerhafte Lösung.

Mich würde interessieren:
Hat noch jemand aktuell dieselben Probleme?
Wurden eure Tickets auch ständig geschlossen?
Konntet ihr irgendwann keine neuen Tickets mehr erstellen?
Habt ihr eine Erstattung bekommen oder sogar eine Sonderkündigung durchsetzen können?

Ich bin inzwischen wirklich frustriert. Nach über einem Monat ohne funktionierenden Anschluss und ohne klare Kommunikation verliere ich langsam das Vertrauen in Vodafone.

Hallo zusammen,

ich habe eine Frage zum möglichen Rückbau eines Vodafone-Hausübergabepunkts bzw. der installierten Kabeltechnik im Haus.

Kurz zur Situation:

Ich bin neu in eine Mietwohnung gezogen und habe für meine Wohnung einen Vodafone-Kabelvertrag abgeschlossen. DSL wäre hier nur mit deutlich geringerer Geschwindigkeit verfügbar gewesen. Beim Technikertermin wurde dann festgestellt, dass im Haus ein Hausübergabepunkt bzw. entsprechende Kabeltechnik/Verstärker installiert werden muss.

Meine Vermieterin hat dem Einbau vor Ort zugestimmt. Der Techniker hat die Arbeiten durchgeführt. Es geht dabei nicht nur um meine Wohnung, sondern um Technik im Haus bzw. im Bereich der Vermieterin.

Jetzt stört sich meine Vermieterin im Nachhinein doch daran und sagt sinngemäß, sie habe sich beim Termin unter Druck gesetzt gefühlt, weil der Techniker da war, direkt loslegen wollte und sie wenig Zeit hatte, die Sache in Ruhe zu prüfen.

Ich versuche ihr aktuell klarzumachen, dass der Anschluss ja nicht nur mir hilft, sondern auch für spätere Nachmieter, für sie selbst und grundsätzlich für die Nutzbarkeit bzw. den Wert der Immobilie sinnvoll sein kann.

Trotzdem möchte ich den Fall gerne sauber klären:

Falls meine Vermieterin irgendwann, zum Beispiel bei meinem Auszug, tatsächlich verlangen sollte, dass der Hausübergabepunkt bzw. die Vodafone-Kabeltechnik wieder zurückgebaut wird:
Wird so ein Rückbau durch Vodafone kostenlos durchgeführt? Oder können dabei Kosten auf mich als Mieter zukommen?

Ich habe online teilweise gelesen, dass Rückbau/Deinstallation solcher Vodafone-Komponenten kostenlos sein soll, finde dazu aber keine wirklich eindeutige Aussage. Hat jemand damit Erfahrung oder kann das sicher einordnen?

Mir geht es nicht darum, jetzt direkt einen Rückbau anzustoßen. Ich möchte nur wissen, wie es im Fall der Fälle wäre, da die Vermieterin wohl vor hat, die eventuellen Rückbaukosten auf mich umzuwälzen.

Danke euch.

Mir ist klar: Sie hat zugestimmt, der HÜP hängt nicht in meiner gemieteten Wohnung, mir kann es egal sein. Trotzdem möchte ich wissen, wie es ist. Das die Vermieterin unglaublichen Druck macht und eine Vertragsklausel hinzufügen will, das ich für den eventuellen Rückbau bei Auszug zahlen muss.

Es ist absolut unfassbar jedes mal wenn dieser scheiss Verein ein Router Update schiebt geht das Internet garnichtmehr es ist absolut tod. Heute kam ein Update und auf Wundersame weise geht LAN nichtmehr und der Router Zeigt auch nichts an. Beim letzten Update mussten sie den Router komplett austauschen (schön nebenbei ein absolut verwerfliches Abo modell zur Vermietung des neuen Router reingedrückt) dann frage ich mal in der Community rum und da stellte sich herraus dass magischerweise einige alte Router mit diesem Update verreckt sind und die "dummerweise" gegen neue ausgetauscht werden mussten. Wirklich dieser verein schafft es jedes mal ihr unfähigkeit nocheinmal komplett zu übertreffen. Mal schauen vielleicht geht das internet diesmal nach 1 Woche wieder nicht wie beim letzten mal wo sie uns den neuen Router andrehten und es dann absolut verweigerten und meinten das internet liefe jetzt wieder super 👍🏻 (5000 Ping 0,1mbs Download 1.2mbs Upload) laut Vodafone support ist das eine Normale Verbindungsgeschwindigkeit. Traurigerweise ist das tatsächlich alltag.

Ever since the major Vodafone outage a couple weeks ago across Australia, my mobile data has been randomly stopping. Though my iPhone 15 Pro Max still shows 5G and signal bars.
When it happens:
● Messenger messages won’t send or receive
● Internet stops working
● Apps won’t load
Toggling Airplane Mode on and off temporarily fixes it.
I visited a store and changed from a physical SIM to an eSIM and reset my network settings, but it’s still happening.
I contacted Vodafone support today (useless) to ask for a repositioning which they didn’t do and they said they’re aware of the issue and are working on it.
Is anyone else still experiencing this since the outage?

​

UPDATE A hard reset seems to have fixed this. Thanks guys

I moved from Virgin to Vodafone yesterday. Open reach guy came and was quite an easy set up and he said wait til midnight for it to go live. Virgin went down around that time.

So I waited but when I tried to connect none of my devices can see the WiFi

Things I've checked / tried

Rebooting the router

Rebooting devices

Adding WiFi via qr code

Checking WiFi is on through the app

Switching on and trying to get compatible WiFi

Checking lights are on (three green) on open reach box

Tested connection with Vodafone app

I have an open ticket but not heard anything back.

As a lot of people I use my internet for most things such as watching TV so it's leaving me to use up data and watch the worls.cup on my phone right now

Anyone got any ideas ?

I was gonna try connecting via ethernet but realised my laptop doesn't have it

Thanks

Vodafone UK. Moving from Lebara physical sim to vodafone esim. Number is porting today, and comms from vodafone have been lacking, to say the least.

A single text and limited email that the move is set for the 29th of June. And a paragraph:

>Please be aware that there may be an intermittent loss of one or more services during the day of your port (i.e. you may be temporarily unable to make calls, send text messages or use mobile data). This is a normal part of moving your number over to the Vodafone network.  

No clarity on how to update my phone, when those instructions will come, etc.

I've been without phone signal for a few hours now - fine at home on wifi, thankfully. Anyone that can share more on the process / what to expect would be helpful. I've still got my lebara physial sim in my phone - when does that need to come out? My network settings point to Lebara, when does that change? How/when do I download the eSim, etc?

Feels like there could be a clear 'what to expect on the day / how the process works' type email ahead of the day, but nothing useful since I booked it.

Thanks!

oh- and tried to access live chat to ask, but they attempt to SMS me a 2fa code...but of course I can't receive it as I don't have network access...

Asked for PAC.

Ofcom says they need to provide in text within 60 seconds. Because I have more than one number, text doesn’t work.

Called them, and apparently they have issues and can’t send it. More than 6 hours passed, with regulator stating 2 hours.

Raised a complaint already but it’ll take days. After 12 years I want to leave but this is hostage !

So I found out the bonus 100 gigabytes of data that I was promised in exchange for me staying for never real along with that I’ve been downgraded without my knowledge from 50 mbps to 25

Trying to explain to the woman on the phone that I’m not calling about network problems or outages but my downgrade took 20 minutes and me having to search their damn website to explain what I was talking about.

She then refused to accept that I once had 50 mbps and saying that 25 is the best possible.

She kept acting like I was the one at fault for not understanding her.

A root canal without anaesthetic would have been more enjoyable than dealing with all this crap and the talking in circles