r/Vodafone

Could someone please help me choose the right Vodafone UK contract?

I need a plan with:
• unlimited calls and texts, as I often send bulk messages to clients about my arrival;
• enough mobile data for constant use of GPS, Google, YouTube, and other apps;
• good roaming across Europe, because my work involves regular travel.

For anyone using Vodafone UK or familiar with their contracts — which plan would you recommend?

I’d really appreciate any advice or real experience 🙌

I’ve got a cousin who works for a UK-based telecom network through a contact centre, and after hearing her experience, I genuinely feel most customers have no idea how stressful these jobs really are.

She told me that customers usually call when something has already gone wrong — network issues, Wi-Fi not working, fraud on the account, billing problems, TV services down, forgotten emails, all sorts. By the time the call reaches the advisor, the customer is already frustrated, and the advisor becomes the person taking all the anger, even though they didn’t cause the issue.

What shocked me most was learning how the feedback surveys work. Apparently, at many contact centres, anything less than a perfect score is treated as failure. Even a 9/10 or 4/5 can negatively affect the advisor’s incentives or salary. Meanwhile, the company still earns money from the sales and work the advisor has done.

She also said surveys barely even get triggered. An advisor can handle hundreds of calls in a month and receive only a handful of surveys. Most happy customers don’t bother filling them in because their issue is sorted and they move on with life. But angry customers are far more likely to leave negative feedback because they’re upset with the company or the situation.

The sad part is that the advisor often has no control over the actual issue. They’re just trying their best with the systems and permissions they’re given, while still expected to stay calm, polite, and helpful no matter how the call goes.

So please, next time you call any customer support line and the person on the phone genuinely tries to help you, leaves you feeling heard, or treats you kindly, do leave them a good survey or positive feedback if you receive one afterwards. It may seem small to you, but for many advisors, that feedback can literally affect whether they receive their full incentive or lose a big part of that month’s pay.

Behind every call is just another human being trying to earn a living. A little kindness and understanding can genuinely make someone’s month easier.

At first, they said it was a general outage and that they’d come on May 14, 2026, but they didn’t show up. Then they said they’d definitely come the next day, but they said the port was faulty and didn’t come. I called the day after that, and they said the port wasn’t the problem, so they rescheduled it for the 17th. Is it the same with Vodafone in Europe?

IF THIS IS HOW THEY TREAT A CUSTOMER OF 1 AND A HALF YEARS SCREW THEM.

So where do I start with Vodafone. I've been a customer for over a year with them and thankfully that contract is near the end. But I took out a new plan with them with a new phone for 2 years.

But as soon as it was delivered on Friday last week they blocked the sim and flagged it as FRAUD.

I've called them and emailed them. They asked for ID which is fair enough but the only ID I have is a passport which has expired way before Covid started and a University ID which expired 2018.

They refused these even though I also provided a bank statement showing what they asked.

Now do I have a legal right to return this device and end this contract? I believe it's 2 weeks 14 days.

Vodafone simply say you have to wait until the fraud team investigate even though I have told them neumerous times it's not fraud I set this up.

Anyone else ever been in this situation with Vodafone.

They even have my credit card debit card and bank information on file.

I've filled a complaint with them as well giving them the option to either accept the two IDS I have or allow me to return the phone and end the contract.

Is their anything else I should do?

Anyone got a Odeon voucher I could use today please? I can swap for 50% Vue tickets :)

Quero comprar um Samsung A56, que normalmente custa entre 320€ e 360€. Pela aplicação da Vodafone, que é a minha operadora, consigo comprar o telemóvel por 309€ usando 1980 pontos. No entanto, tenho algumas dúvidas: o telemóvel vem com algum tipo de branding da Vodafone? Vem com aplicações pré-instaladas da Vodafone? E, tendo em conta o preço, será que vale a pena?

Can anyone help me this? I have setup a TP-Link AX1500 router to replace my Vodafone hub. I have obtained my log-in details and entered them in and it connects. I go to turn on the IPv6 setting and nothing happens. I get no IPv6 addresses. Does anyone now what the setting should be? I tried the PPoE settings and add the same log-in details, but it then disconnects and won't connect again. The dynamic IP (SLAAC/DHCPv6) does nothing. I used get IPv6 on the Vodafone hub, so I know it's enabled.

Everyone has a reason. Better deal, coverage in a specific area, fed up with whoever came before. What was yours and now you are actually on it does the reality match what made you sign up in the first place?

I am currently with Virgin Media 250GB, basic phone and tv. I only really need broadband and landline, the tv isn’t important. Vodafone is cheaper so I’m thinking of switching.

I like Virgin, I’ve had some issues with poor customer service but other than that I’ve had no issues with the actual broadband etc. I’ve been with Vodafone for many years with my phone and again, customer service can be very frustrating but I haven’t really had any issues.

Question: Will I regret switching? Does Vodafone actually provide an issue free service in terms of their broadband just working with very little to no issues? Would I notice a difference? What has been your own experience with Vodafone broadband and landline?

Recently just got 1Gb cable & after plugging in my router it hasn't worked since. We'll over 24 hours...

I've reset the router & powered cycle the router. Im just trying to study but vodafone is making my angry vein pop out my forehead...Also I cant get through the 800 number so great...

Sorry, I’ve never posted to Reddit before so apologies for any mistakes!

Cut a very long story short, I had a contract with Vodafone over 2 years ago (ended in 2023, rolling until 2024) that once I had paid off the set contract length, it went into a “monthly rolling” contract sort of deal. Fine! No issues. I however found a much better deal with another company so called up to cancel my direct debits and contract with them, all fine, I was told it was cancelled and they said how I can keep my number by using a “PAC” code which I did (but the codes they sent never worked) so I called again and explained that I no longer wished to keep the number and they again said “no problem, all cancelled”.

Fast forward a year I get sent letters from debt collectors saying I owe over £150 for “unpaid direct debit payments”, I was confused as I was told there was nothing left to pay when I cancelled. I called Vodafone who said “there was no record of me cancelling and no record of any phone calls to them”. Of course at this point I didn’t have the old mobile number so couldn’t prove the time or day I called them.

It went back and forth but eventually got settled and I never had to pay anything and they said they have removed the charged from the account etc.

Fast forward to today (May 2026) I am applying for a mortgage in principle and they couldn’t give me one due to my credit score, I go and look and I see in February this year I had a default added for an unpaid bill to a debt collection agency, for an account unsettled with Vodafone!! The same amount as last year, the account I already dealt with and sorted last year when this exact thing happened.

I called today to be told, yet again, “there is no record of cancelling or any calls so the debt is valid”. I am going round in circles at this point and went through all this stress last year!!!! I will speak direct to the debt collectors tomorrow and see if they can help me, but even if I just pay it because this stress is not worth it for the sake of £150, the default will still be on my credit score and therefore could massively impact my ability to secure a mortgage for something I sorted out over a year ago that should also have never happened in the first place!!!

Any help/ advice/ or what I can do?? Or if anyone else had the same thing happened to them?

Thank you so much in advance.