u/wgb_throwaway

I have only been able to take a grand total of two days of vacation this year because we are technically fully staffed but people keep having major medical issues. My best teller is going through harsh treatments for an aggressive cancer so she has a lot of days off for treatment and also can't be counted on to be well enough to work any given day. We had someone out for 6 weeks starting in March after they had to have emergency surgery, and less than a month after he got back, I had to cancel my planned week of vacation because someone else is out until the end of July after losing a pregnancy.

We technically have a float pool but one of the float tellers retired and another is retiring. We were supposed to have the last float for a week that someone else was on vacation and on the first day before lunch she had her own medical emergency and I had to call 911 and she got taken out in an ambulance. So she isn't available for several more weeks.

I keep having to cancel my own medical appointments because they aren't for anything emergent or cancer and I can't be spared.

I genuinely love my job but I'm so burned out and I just really need some time off but if I take it, the rest of my employees are fucked. Other branches are understaffed and can't send us anyone to cover. I really wish I had just taken a week in January but I had no idea it would be like this.

We were discussing this at work yesterday and we are just gobsmacked by the amount taken in a short period of time. Obviously she wasn't very good because she got caught but I have a hard time understanding how it even happened.

We concluded that we all just wouldn't make very good thieves because we don't even understand how this was possible.

Does anyone else feel like absolutely everything hits the fan as soon as your branch manager goes on vacation?

She has been out since Tuesday and already we have had one teller have a medical emergency and have to go out on FMLA; multiple fraud situations that we caught where the customer doesn't believe they are being scammed so I have to restrict, report, and go between the customer and fraud investigations; a technical issue that caused the branch to be out of balance and has taken multiple days to resolve; and whatever walks in the door next.

It's stuff I know how to handle but it's hard to handle all at once while also needing to be a support teller since we are short, cover manager duties, and also get my own end-of-month stuff done by the end of the week. It's also only me and the relationship banker who have authority to print debit cards or verify wires, which means it all falls on me when she is sitting with a customer. The unpleasant customer situations are something I can't really delegate to my tellers and they are what is taking up most of my time.

I feel guilty even taking a lunch and sometimes end up coming out to talk to customers on my lunch so their issues get handled. I'm hourly so I can't skip lunches either.

When I get back from lunch I have to call an angry old man and tell him fraud restricted his account again so he can't buy gift cards for his friend on Whatsapp, then count my FMLA associate's cash drawer because of her three day unscheduled absence, and hopefully get some audits done by tomorrow.

When she gets back next week it will probably be smooth sailing. It's like they can sense when she is gone.

EDIT: And I just dropped tikka masala on my shirt so that big orange stain is going to add to my air of professionalism.

Our IT department is testing to find a fix on our end but so far there isn't one. Does anyone know if there is a way to contact AT&T about their spam call suppression preventing our business from calling any of our actual customers if they use the AT&T network?

I work at a small bank branch and (to my limited understanding) the issue is that our phones are Cisco/Webex set up as one line with various extensions, but showing the branch's published number on caller ID, which makes us look like spammers spoofing the number. We are actually trying to call people about things like, "Your check order is in," or, "Do you want to make a deposit so we can pay your rent check instead of returning it?" or, "I'm returning your call with the mortgage payoff amount you requested." These aren't sales or cold calls. Any outbound calls to AT&T or Cricket customers sound to us like they ring twice and go to voicemail, but the customer never sees an incoming or missed call and doesn't receive the voicemail message. I use Cricket so I have tested this extensively with my own cell phone. It is a very recent problem.

The manager's desk phone is set up as a separate direct line, not an extension, so right now it is the only one we can use to call AT&T customers. It still shows up as "Spam Risk" on caller ID.

As a Cricket customer, I'm also wondering if some of the other places that were supposed to call me but have not, like doctors' offices to schedule appointments after a referral, are being suppressed. Is anyone else having this problem?