This month marks a year since RIX Tactical stole my NODs
Photo for engagement, cat to counter the stress rix brings.
TLDR: sent RENV-B in for maintenance a year ago, they've refused to send it back or give me any real info.
Bought a RIX RENV-B off the used market a while back. Shipping messed up the collimation and i ran into some more issues with it after some use, so I asked RIX customer service (initially inquired directly through the RIX website, got a response from a customer service rep with a company email, so I know it wasn't some random scammer) about getting it fixed. I mentioned then that I had bought it second hand, but they said that was fine, and evwn said the warranty was probably still good for it since the warenty follows the unit. Of course, they said they'd take care of it, so I sent it in.
It went, they signed for it, and later emailed me to confirm they had recieved it. After that was a period of radio silence from their end. Id ask for an update, and the first couple times I just got a vauge "it's being diagnosed and worked on". After a bit of that the customer service rep outright ghosted me, so I went to the main customer service email. They told me it was under investigation. Then they told me they couldn't do anything with my unit since it had been "obtained through unauthorized channels" (note where earlier they specifically said it was fine i had bought it second hand). I tried asking if they could just send it back as is then, and they told me there was a criminal investigation on the customer service rep. Then they ghosted me for a while. Then they told me they were conducting an internal investigation. I aked for an update every few weeks but they gave no information in their replies. Then they ghosted me again. I'm currently out of the US for work, so I cant do much about it until i get back in a few months.
I know RIX customer service doesn't have the greatest reputation, but this was just flat out theft.