u/wingnutmahoolihan

Happy to pay $100 for converting 2 files

Long story short, I use Archicad 26 and recently ordered an Archicad model from Twindo and they delivered is Archicad 28.

I asked them to save it back to 26 and, bizarrely, they are refusing to do it. I sent them Graphisoft's instructions saying the process is to save the 28 file back to 27, open it in 27, and then save it back to 26. But they have no idea what I'm talking about.

This whole experience with Twindo has been a nightmare. I paid them roughly $1,000 for two projects, and getting a usable Archicad file should not be this difficult. I used them for years for scans and then drew it on my own and will never pay them​ another dime.

---- Update: Someone was able to help