I have been using Boldin for about a month and I just noticed it is understating my annual 401(k) contributions. I have gone round and round with the built in AI, and can't get a real person to respond to my help ticket.
Has anyone else noticed this behavior?
Does anyone have a suggestion to get a real person to explain what I'm seeing to?
Thanks.
I can not get the software to accurately reflect my annual 401(k) contributions after entering the deductions under the income tab. The AI agent has blamed everything from using future dollars to the inflation rate to account for huge discrepancies. Meanwhile I keep pointing out that it can't do math and it's answers make no sense. It then apologizes, says I'm right and proceeds to come up with another theory that I've already pointed out is BS. Can anyone from Boldin contact me for a screen sharing so I can show them what I'm talking about.