I had an odd interaction with fidelity fixed income customer service
I was attempting to buy a CD on Fidelity secondary market web page. I wanted to put a limit price for the CD but the the field was disable, the higher ask price was set but unchangeable.
I called the their help desk and after 10 minutes of reasons why I could not set the limit price I ended the call.
This did set right with me so the tried again and found that if I change the field from "fill or kill" to "day" I could set the limit price.
I was surprised how the help deek got my simple question so wrong that I am felt wondering if this is incompetence or something else.
u/wrtwrtwrt — 1 day ago