u/xiaomi558869

Made a huge mistake and booked Air India for parents to fly to Thailand from Pune. Direct flight. The airline, in typical payjama chhap fashion, summarily cancelled the direct flight and put them on a connecting flight out of BLR. The total travel duration is 14 and a half hours!! They offer free cancellation but the prices for alternative flights are almost double. Ridiculous. Every touch point with India is a financial and operational loss. I don’t know how people find this acceptable.