r/airindia

I noticed that there is no direct flight to EWR or JFK. It says refueling stop - like the one from 60s and 70s!? I think it's due to middle east conflict; however, they can fly directly from US to India without refueling!

Do they keep passengers inside the plane or they've to come out and again board?

EDIT - another question - the flight duration has increased from usual 15-16 hours to now 10 hours each let (ie. total of 20 hours). Are they keeping the buffer for delays OR is the diversion from regular route adding few hours more?

Facing a very weird issue with Air India Express and Tata Neu.

I was booking a flight through the Air India Express and reached the payment page. I noticed extra convenience fees being added, so I did not complete the payment. However, despite the payment not being completed, my Tata Neu Coins still got deducted and a booking got created with pending payment.

Now both companies are redirecting me to each other:

- Air India Express says contact Tata Neu

- Tata Neu says Air India Express has to process the refund

What makes it worse is Air India Express support told me I need to pay the remaining booking amount first and then cancel the booking to get the coins back, which honestly makes no sense because I never completed the booking/payment.

Has anyone faced this before? Any suggestions on how to escalate this properly?

Made a huge mistake and booked Air India for parents to fly to Thailand from Pune. Direct flight. The airline, in typical payjama chhap fashion, summarily cancelled the direct flight and put them on a connecting flight out of BLR. The total travel duration is 14 and a half hours!! They offer free cancellation but the prices for alternative flights are almost double. Ridiculous. Every touch point with India is a financial and operational loss. I don’t know how people find this acceptable.

My wife and I are new parents traveling internationally with our 2-month-old infant, and I’m looking for advice on what options we realistically have with Air India at this point.

Before booking, I had multiple conversations with Air India agents. I clearly explained that we were traveling with a newborn and that bassinet seating was absolutely essential for us on this long-haul trip. I specifically said I would only book if the bassinet was confirmed.

After repeated assurances that bassinets were available and confirmed, I purchased Business Class tickets.

After payment:

First, I was told the bassinet was “blocked” and unavailable.

Then after more follow-ups, I was told it was confirmed.

Then Air India changed aircraft/equipment and removed the bassinet again.

The frustrating part is that the assurances came directly from Air India agents during recorded calls before I paid.

There were also schedule changes totaling nearly 3 hours across both flights.

At this point I feel like:

We were induced to buy these tickets based on inaccurate information

The bassinet commitment was never honored

We’ve spent weeks going in circles between Air India and the travel agency

We’re now stuck planning a 14+ hour journey with a 2-month-old without the accommodation we specifically booked for

I’ve asked for a full refund, but Air India says the schedule changes don’t qualify under their disruption policy and that cancellation would follow fare rules.

One additional detail that really upset me: in their latest email they implied the bassinet assurances may have come only from the travel agency. I responded telling them not to make false statements and to review the call recordings with their own agent before saying that.

Has anyone dealt with something similar with Air India or another airline?

Were you able to get a refund or chargeback?

Is this something the Canadian Transportation Agency would actually help with?

Any practical advice for traveling long haul with an infant if the bassinet falls through?

Would appreciate any advice from people who’ve gone through this.

i’m planning to flex book a ticket w air india from kathmandu to delhi a month ahead as my onward ticket and refund it within 24 hours, but i am seeing a lot of mixed reviews on air indias refund and cancellation history. does flex guaranteed give you a refund if i cancel within 24 hours or are they untrustworthy?

As in said, my partner and I are flying for the first time from Melbourne to London in September, we booked with Air India due to the price.

Unfortunately, I've made the mistake of reading reviews, and I'm anxious about flying this far as it's my first time leaving the country. So I'm looking for real opinions about it all and all of the advice people can provide, please!

Flight to London

8hr stop in New Delhi

Flight from London

13hr stop in New Delhi

I know we need visas to leave the airport. Does anyone have any recommendations about if we should do anything in the layover time or if we should just stay put? I would be excited to see even a small part of India as well, my Aunt travels there regularly and absolutely loves it.

Thank you for any help and advice.

Hello guys i have booked my air india flights from bhopal to delhi through tata neu app and there is one letter mismatch in my surname
I contacted air india they told me to contact tata neu because its third party i have called tata neu 3 times and they have not yet updated with me anything will there be any issue
Current surname on
Ticket: Chauhan
Correct surname as per Government ID:
Chouhan

Please help!

I booked an Air India flight from Hyderabad to Delhi that was originally scheduled to depart at 22:30

Today, I received a notification that the flight timing has been changed to 18:25. This is a major inconvenience for me, as I made my plans based on the original departure time.

Has anyone dealt with a similar situation with Air India?

Any advice or personal experiences would be greatly appreciated. Thanks!

Hey,

So, the AI lounge at JFK is closed for renovations and AI was having business class passengers use the Hello Sky lounge in the interim. Now, the Hello Sky lounge (I just read) is closing on May 31st.

I have an Air India business class flight coming up on June 21st. Anyone have any clue what lounge I can go to to grab something before departure?

I have an Amex Platinum card, so I can get into the Centurion Lounge, but always like to have a lounge that I am guaranteed immediate access to in case if there's a line at the Centurion Lounge... since I'm not going to be coming early before a 16 hr flight to go to a lounge (but would like breakfast).

Thanks

My parents traveled from Chicago to Ranchi on Air India flight AI126 on June 17. Although the flight was delayed due to a medical emergency, the support and service provided by the cabin crew were truly exceptional.
I have personally avoided Air India in the past due to negative feedback, but this experience has completely changed my perspective. My father has some difficulty walking, and the air hostesses went above and beyond—assisting him throughout the journey, helping with luggage, and ensuring his comfort at every step.
What truly stood out was the level of care shown during their onward journey from Delhi to Ranchi. The pilot himself came forward to assist my father, which is something we deeply appreciated.
I am extremely happy with the overall experience and would like to sincerely thank Air India for making my parents’ journey so smooth and comfortable. This level of care and compassion makes a lasting impression.

Looking for Bali (DPS) flight from delhi. The points coming are 24K for return fare. As I have less points, I am unable to see the tax amount. Can anybody confirm the tax amount of the same.

I have a return flight booked from Ohare (Chicago) to Delhi. Air india changed it to San Francisco to Delhi with no domestic transfer!!
No amount of any complaint is resulting in resolution. They are saying they are unable to provide any transfer and to cancel. Any advice???

When I see the rules and the description of this subreddit, I cannot help but this space is steadily descending into a buying/selling marketplace.

I joined this subreddit with the objective of getting more information on the company, recent flying experiences, information about offers that other fellow members would have found.

And lastly, and perhaps most importantly, what’s with this absolute disdain for subverting all TnCs of Maharaja Club and selling/buying miles? It’s pure unethical, period.

Can I ask Mods to consider banning such accounts? Of course, if this post doesn’t align with other members, then it’s probably a me problem and I accept that.

Same as above

Hi, I am going to fly from EWR to BOM soon on Air India. I have a 3 additional cardboard boxes on top of my allowed limit of 2 checked bags.

The total dimension of each box comes to 64 inches (24x20x20) as compared to the allowed limit of a total of 62 inches as per their website: https://www.airindia.com/in/en/travel-information/baggage-guidelines/checked-baggage-allowance.html

Do you think this might cause an issue at the airport as it is only 2 inches above the allowed size limit, or should be ok?

I cannot size down to a smaller box as my stuff won’t fit in them and might need an additional box instead. So this box dimension is what I am looking at.

Any recommendations or suggestions are welcome.

Thank you.

Does anyone have any experience with doing multi city booking (international+domestic) on Air India and then adding additional baggage? Does adding extra bag on one flight directly apply it to all flights on that booking?