I made a mistake, how bad is this?
This is definitely my fault but there’s an older gentleman who has come in without an id before and I’ve turned him away and he always gets mad. The other day I saw the new shift lead keying in someone’s birthday without an id so when the same gentleman came in, I followed his example and just asked for his birthday and he looked surprised that he was able to buy cigs without his id. I’m new and I now realize that keying in a birthday is only if they don’t want their id scanned. I’m worried now that this gentleman will come in again and try to make me do the same thing. I’ll be firm but I feel really bad for breaking the policy, it’s only my third week.