Sudden Cooling Issues
Out of nowhere, I am having severely diminished cooling ability. In a room with an average temp of 70F, it will take over 4 hours to reach 68F with the setpoint being 55F and will not reach mid 60s. Nothing about the unit, usage, or room has changed.
Cooling issues are on both sides and heating works great. Has anyone else experienced this issue or know a fix? I've tried to power cycle the unit multiple times, put the unit in fill mode (no water was needed), and ensured there were no kinks in the line.
This tower has only been in use for about a month as it was a replacement for a 3 month old tower that began leaking water through the bottom of the unit. I reached out to support and had gotten an initial generic response (may take up to 2 hours to fully cool, keep in open space, etc). After reiterating my issue I was told it'd have to be escalated to the engineering team, but no update since. At this point, I'd really appreciate just being able to cool my bed and am open to anything to try or any insight.