Huion Driver showing Kamvas Pro 19 instead of Kamvas 13
Hi! I have the Kamvas 13 Gen 3 which had the janky dials issue which persisted even after trying the alcohol method. I decided to update the driver from v15 to v20 because I thought it might fix it (it didn't). The new v20 driver didn't have the features I wanted like the quick menu and option to change the dial sensitivity so I decided to roll back.
Now whenever I plug in my tablet, it connects but appears as the Kamvas Pro 19 in the driver and the screen doesn't respond to the pen. I remember having this issue when I first set it up a while back but no matter what I did, I can't solve it anymore. I even tried updating again to v20 and it still shows as the Pro 19. Please help!
UPDATE: I was able to fix it! 😄
I found another user with the janky dials issue and downloaded the firmware update tool that the support team gave them. Here's the link: https://support.huion.com/en/support/discussions/topics/44001026518